Refund policy

Returns Policy

Faulty Products

Potentially faulty products must be accompanied with the following information:
(1) Your full name and order reference number;
(2) A brief overview of what you wish to return and why you believe it is faulty;
(3) Any steps you have taken to alleviate the fault.
(4) Pleas send Faulty Products to us and we will inspect it and waive your courier fee after inspection.

 

 

Incorrect Item Received

If we have sent an incorrect item in an order, please notify us as soon as possible and we will rectify the issue. We may or may not request the incorrect item to be returned to us, and this must be in an unused condition and is at our discretion.

 

Item Arrived Damaged

If your item arrives damaged during transit, please notify us as soon as possible and we will rectify the issue. We may or may not request the incorrect item to be returned to us, and this must be in an unused condition and is at our discretion.

 

Change of Mind

We do not accept return in store or online in “change of mind “situations.

 

E-Liquids

As e-liquids contain food grade ingredients we cannot accept a return on these items.

 

All return requests must be accompanied by an explanation of the reason for return as well as supporting images (incorrect item, fault in question, etc.). Return requests without these may be rejected and more information sought